As a small, flexible company, we have been customer-focused from the beginning. However, going through this process has forced us to implement better ways to keep on top of areas such as customer feedback and employee suggestions and really take note of issues that affect the smooth running of our business.
This has been a lot more than a documentation procedure for us (although getting all the documentation together to satisfy the standard was a major process in itself). It has shown us, the company directors, that there is still plenty to learn from clients, employees and suppliers - if we only ask the right questions and put systems in place to follow up on any changes that we need to make.
The company we worked with, Equas, were excellent and made what initially appeared very daunting into something manageable and enjoyable.
We were very pleased when Isoqar, a leading UKAS accredited certification body, awarded JPR ISO 9001 and 14001 in May of this year 2014.
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